Shipping policy
How long does it take to process my order?
Most orders are prepared and processed within 1–3 business days.
During peak gifting periods, including November and December, holidays, corporate gifting seasons and promotional periods, processing times may extend to approximately 3–7 business days.
Custom, branded and large-volume orders may require additional lead time. Estimated timelines for these orders will be discussed as part of the ordering process.
Please note that processing time refers to the time required to prepare your order and does not include carrier transit time.
What shipping and delivery options are available?
Depending on your order and destination, The Perfect Package may offer:
- Local courier delivery
- Canada-wide shipping
- Expedited or express shipping, where available
Shipping options and availability may vary based on the destination, order size and products selected.
Please note that we are unable to ship to PO Boxes.
Where does The Perfect Package ship?
We offer shipping across Canada.
Some rural, remote or extended-service areas may require additional delivery time and/or incur additional shipping charges. Available shipping options will depend on the destination.
How are shipping costs calculated?
Shipping costs are determined based on factors such as the destination, package size and weight, and selected delivery method.
Applicable shipping charges will be displayed at checkout or provided as part of your custom or corporate order quote.
How long will my order take to arrive?
Most orders are processed within 1–3 business days, after which shipping time will depend on the destination and delivery method selected.
Estimated delivery dates provided by a courier or shipping carrier are estimates and are not guaranteed unless expressly stated otherwise.
During holidays, severe weather or other high-volume periods, we recommend ordering as early as possible to allow additional time for delivery.
What if I need a gift urgently?
Contact us with your required date and delivery location. While our typical processing and delivery timeframe is approximately three business days, rush-order availability depends on the products selected, customization requirements and destination.
What happens if my shipment is delayed?
Once your order has been transferred to the shipping carrier or courier, delivery timing is subject to the carrier's operations.
Delays may occasionally occur due to circumstances outside the control of The Perfect Package, including severe weather, carrier disruptions, staffing issues, peak-season shipping volumes or incorrect/incomplete delivery information.
While we cannot guarantee carrier delivery timelines, we're happy to assist with tracking and investigating a significantly delayed shipment whenever possible.
What happens if I provide an incorrect delivery address?
Customers are responsible for providing complete and accurate recipient and delivery information when placing an order.
If you notice an error in the delivery address, please contact us as soon as possible. We will make every reasonable effort to update the information before the order is dispatched; however, address changes cannot be guaranteed once an order has entered the shipping process.
Additional shipping or redelivery charges resulting from an incorrect or incomplete address may be the responsibility of the customer.
What happens if a package cannot be delivered or is returned?
If a shipment is returned to The Perfect Package because of an incorrect or incomplete address, recipient refusal, unsuccessful delivery attempts or another circumstance outside our control, additional shipping charges may apply to resend the package.
We will contact you to determine the appropriate next steps if an order is returned to us.