Refund policy

Can I return or exchange a gift box? 

Because our gift boxes and baskets are carefully curated and may contain food products, personal-use items and artisan goods, all gift purchases are final sale. 

For health, safety and product-integrity reasons, we are unable to accept returns or exchanges on gift boxes, gift baskets or individual food products. 

If there is a problem with your order, however, please contact us. We want every gift from The Perfect Package to arrive as intended. 

What if my order arrives damaged or I receive the wrong item? 

If your order arrives damaged, defective or incorrect, please contact us within 48 hours of delivery. 

To help us resolve the issue promptly, please include: 

  • Your order number 

  • A brief description of the issue 

  • Clear photographs showing the product and/or packaging 

Once we have reviewed the information, we will determine the appropriate resolution, which may include replacement of the affected item or a refund for the affected item, where applicable. 

Claims relating solely to carrier delays or weather-related delivery disruptions are not considered damaged-product claims. 

Can I cancel my order? 

Standard orders may be cancelled within 24 hours of purchase, provided the order has not already been prepared, fulfilled or shipped. 

Once an order has been fulfilled or shipped, it cannot be cancelled or refunded. 

Custom, branded, personalized, corporate and large-volume orders become non-refundable once products have been ordered, customization has begun or production has commenced. 

We recommend reviewing all personalization, branding, recipient and delivery information carefully before approving a custom order. 

How are approved refunds issued? 

When a refund is approved, it will be issued to the original method of payment. 

Once the refund has been processed by The Perfect Package, the time required for the funds to appear in your account will depend on your bank, credit card company or payment provider. 

What if an item shown in my gift is unavailable? 

Our gifts are thoughtfully curated, and we make every effort to provide the products shown or described. However, availability of artisan, seasonal and specialty products can occasionally change. 

The Perfect Package reserves the right to substitute an unavailable item with a product of equal or greater value and comparable quality, style and overall gifting experience. 

Where possible, substitutions will complement the original design and theme of the gift. 

Need Help With Your Order? 

We want your gifting experience with The Perfect Package to be simple, thoughtful and seamless. 

If you have questions about an order, delivery, corporate gifting or a custom request, please contact us at orders@theperfectpackage.ca. 

Our team will be happy to assist. 

CUSTOM & BRANDED GIFTING 


Do you create fully custom gift boxes? 

Yes. In addition to our curated ready-to-gift collections, The Perfect Package offers fully custom gifting solutions. Tell us about your recipient, occasion, quantity and budget, and we can help develop a gifting concept tailored to your needs. 

What can be customized? 

Depending on your order, customization may include the products inside the gift, packaging, branded elements, personalized cards, company logos, ribbons, inserts and other finishing details. 

Is there a minimum order for custom branding? 

Minimum quantities may apply to certain branded products, packaging and customization options. Contact us with your estimated quantity and requirements, and we'll recommend the most appropriate options. 

Can you work within a specific budget? 

Yes. For custom, corporate and real estate gifting, provide your approximate budget per recipient and number of gifts required. We can recommend products and packaging options that work within your overall gifting budget. 

How do I request a custom gift? 

Complete our custom or large-order inquiry form with your occasion, approximate quantity, budget, preferred delivery date, recipient information and any branding requirements. We'll use those details to help develop an appropriate gifting solution. 

For your Shopify setup, I’d make each question its own expandable accordion, with these five headings visible as section dividers. I’d also link phrases such as Corporate Gifting, Real Estate Gifting, Custom Gifting, and Holiday Gifting to their respective pages. That gives customers useful pathways through the site while strengthening your internal SEO structure.