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A LOT MORE QUESTIONS

Frequently Asked Questions

When will my order ship?

Most orders are processed and shipped within 1-3 business days. You will receive a confirmation email with tracking information once your package is on its way.

Where are you located? Do you offer local pickup?

We are located at 53-57 Bittern St, Unit 10, Ancaster, ON. Local pickup is available - simply select the “Local Pickup” option during checkout.

Can I build a custom gift box?

Yes! Our custom gift program makes it easy to create a unique, personalized gift. Share the occasion and a few details about the recipient, and we’ll design a gift box that’s thoughtful and memorable. Sit back, relax, and let us handle the rest!

Can I change an item from a Ready-To-Ship gift?

While you are not able to remove a product from a ready to ship gift, you are able to add on to the gift package by choosing one of the items in our Gift More shop. Alternatively, you may find our Custom Gifting program better suited to your needs. Together, we'll design a completely unique and personalized gift for your recipient.

Can I add a note to my gift?

Absolutely! Just write your message at checkout, and we’ll make sure it’s included with your gift to make it extra special.

Can you arrange for my gift to be delivered on a certain date?

Yes! For local delivery within Hamilton, Waterdown, Ancaster, Dundas, Stoney Creek, Burlington, and Grimsby, you can let us know your preferred delivery date in the Notes section at checkout. Local delivery costs $25.

If your order is being shipped, we’ll do our best to accommodate your requested delivery date. Please note that shipping times are estimated by the courier and cannot be guaranteed.

What is your store policy for refunds or exchanges?

While all sales are final and we cannot accept returns or exchanges, we’re here to help if something goes wrong with your order. Please reach out to us directly.

What methods of payment do you offer?

All major credit cards are accepted, ensuring a quick and secure checkout experience.

What is your substitution policy?

We take pride in including small-batch and local products in all our gift sets. Because these items are limited, some products may occasionally be unavailable without much notice.

If an item is out of stock when you place your order, we may replace it with another product of equal value that is as close to the original as possible. For Ready-To-Ship gift sets, we may also substitute any item with one of equal or higher value based on availability, to make sure your gift still looks great and delivers the same quality.